FAQ – Frequently Asked Questions
Orders
We don't run a traditional online shop with a shopping cart – we take orders by email. Choose the product(s) you're interested in and email us at zamowienia@gustawstajl.pl, including the product name, size (if applicable), color, and quantity. We'll reply confirming availability, price, and next steps.
o process your order as quickly as possible, please include:
– the product name/link,
– size and color (if applicable),
– quantity,
– your full name, shipping address, and phone number,
– any notes about print personalization.
We aim to respond within 24 hours on business days. If you don't hear back within that time, please check your Spam folder or reach out to us again.
Yes, you're welcome to message us on Facebook or Instagram – however, to keep things organized and speed up processing, we ask that you send the final order details by email.
Yes, we're happy to personalize products. Describe your idea in an email (artwork, text, colors), and we'll let you know how we can bring it to life and provide a quote.
Absolutely – just email us as soon as possible. If the product hasn't yet gone into production or shipping, changing or canceling it is usually not a problem.
Payments
We accept bank transfer and BLIK (a Polish mobile payment method). Details (account number or BLIK phone number, transfer title, amount) are sent in the order confirmation email.
Please make the payment after receiving our order confirmation – we begin processing once the payment is received.
Yes, we issue a purchase confirmation or invoice on request – just mention it in your order email.
Shipping and processing time
Preparation time (printing, personalization, packaging) depends on the product and our current workload – usually a few business days. We'll confirm the exact timeframe in our reply to your order
We ship via courier or InPost parcel lockers, depending on your preference at the time of ordering. We'll email you the tracking number as soon as the package is sent.
Shipping cost depends on the delivery method and order size – we'll let you know in the confirmation message before you pay.
In some cases, yes – if you're interested, mention it in your email and we'll arrange the details.
Yes, international shipping is available – let us know the destination country and we'll prepare a custom shipping quote.
Products
We use high-quality, comfortable materials (including cotton and cotton-polyester blends, depending on the model). You'll find specific details in each product description on our website or by emailing us
We include a size chart with each product whenever possible. If you're unsure, email us – we'll help you pick the right size based on your measurements.
We take care to make our prints durable, but we recommend washing at lower temperatures (ideally up to 30°C/86°F), inside out, without bleach, and without tumble drying, to keep the print looking good for as long as possible.
Yes – we can customize most of our products to fit your idea (your own artwork, text, colors). Send us your idea and we'll prepare a quote and timeline.
Our Bytom-inspired collection is a limited, in-house design project – some designs may come and go from our offer, so if something catches your eye, we encourage you to get in touch quickly.
Returns and complaints
Yes, as a consumer you have the right to withdraw from the purchase within 14 days of receiving the package, in accordance with applicable law – this applies to standard products not made to individual order. Email us and we'll send you further instruction
No – products made to individual order and personalized for a specific customer (custom text, artwork, design) are not eligible for return. This is because they are non-prefabricated goods made to the customer's specifications, to which the statutory right of withdrawal does not apply. Please think through the design and details carefully before placing this type of order.
Contact us immediately by email, ideally attaching photos of the product and packaging. We'll review the complaint and offer a replacement, repair, or refund, depending on the situation.
Business cooperation
Yes, we handle business orders – t-shirts, hoodies, bags, and other items with a logo or custom design. Check out our "For Business" page or contact us directly to discuss the details.
The minimum quantity depends on the product type and printing method – send us a description of your project and we'll provide terms and a quote tailored to your needs.
Didn't find an answer to your question? Email us at kontakt@gustawstajl.pl – we're happy to help!