{"id":647,"date":"2026-07-10T16:18:19","date_gmt":"2026-07-10T14:18:19","guid":{"rendered":"https:\/\/gustawstajl.pl\/?page_id=647"},"modified":"2026-08-20T13:15:17","modified_gmt":"2026-08-20T11:15:17","slug":"faq","status":"publish","type":"page","link":"https:\/\/gustawstajl.pl\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

FAQ \u2013 Frequently Asked Questions<\/h1>\n\n\n\n
\n\n\n\n

Orders<\/h2>\n\n\n
\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow can I place an order?<\/strong><\/span><\/div>

We don't run a traditional online shop with a shopping cart \u2013 we take orders by email. Choose the product(s) you're interested in and email us at zamowienia@gustawstajl.pl<\/a>, including the product name, size (if applicable), color, and quantity. We'll reply confirming availability, price, and next steps.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhat should the order email include?<\/strong><\/span><\/div>

o process your order as quickly as possible, please include:
\u2013 the product name\/link,
\u2013 size and color (if applicable),
\u2013 quantity,
\u2013 your full name, shipping address, and phone number,
\u2013 any notes about print personalization.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow long until I get a reply?<\/strong><\/span><\/div>

We aim to respond within 24 hours on business days. If you don't hear back within that time, please check your Spam folder or reach out to us again.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tCan I order through Instagram or Facebook?<\/strong><\/span><\/div>

Yes, you're welcome to message us on Facebook or Instagram \u2013 however, to keep things organized and speed up processing, we ask that you send the final order details by email.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tCan I order a product with my own design or text?<\/strong><\/span><\/div>

\u00a0Yes, we're happy to personalize products. Describe your idea in an email (artwork, text, colors), and we'll let you know how we can bring it to life and provide a quote.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tCan I change or cancel my order after placing it?<\/strong><\/span><\/div>

Absolutely \u2013 just email us as soon as possible. If the product hasn't yet gone into production or shipping, changing or canceling it is usually not a problem.<\/p><\/div><\/div><\/div>\n\n\n

Payments<\/h2>\n\n\n
\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhat payment methods are available?<\/strong><\/strong><\/span><\/div>

We accept bank transfer and BLIK (a Polish mobile payment method). Details (account number or BLIK phone number, transfer title, amount) are sent in the order confirmation email.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhen should I pay for my order?<\/strong><\/span><\/div>

\u00a0Please make the payment after receiving our order confirmation \u2013 we begin processing once the payment is received.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWill I receive proof of payment or an invoice\/receipt?<\/strong><\/span><\/div>

Yes, we issue a purchase confirmation or invoice on request \u2013 just mention it in your order email.<\/p><\/div><\/div><\/div>\n\n\n

Shipping and processing time<\/h2>\n\n\n
\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow long does order processing take?<\/strong><\/strong><\/strong><\/span><\/div>

Preparation time (printing, personalization, packaging) depends on the product and our current workload \u2013 usually a few business days. We'll confirm the exact timeframe in our reply to your order<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow do you ship orders?<\/strong><\/strong><\/span><\/div>

We ship via courier or InPost parcel lockers, depending on your preference at the time of ordering. We'll email you the tracking number as soon as the package is sent.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow much does shipping cost?<\/strong><\/strong><\/span><\/div>

Shipping cost depends on the delivery method and order size \u2013 we'll let you know in the confirmation message before you pay.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tIs in-person pickup possible?<\/strong><\/span><\/div>

In some cases, yes \u2013 if you're interested, mention it in your email and we'll arrange the details.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tDo you ship internationally?<\/strong><\/span><\/div>

Yes, international shipping is available \u2013 let us know the destination country and we'll prepare a custom shipping quote.<\/p><\/div><\/div><\/div>\n\n\n

Products<\/h2>\n\n\n
\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhat materials are the t-shirts and hoodies made of?<\/strong><\/strong><\/strong><\/strong><\/span><\/div>

We use high-quality, comfortable materials (including cotton and cotton-polyester blends, depending on the model). You'll find specific details in each product description on our website or by emailing us<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow do I choose the right size?<\/strong><\/strong><\/strong><\/span><\/div>

We include a size chart with each product whenever possible. If you're unsure, email us \u2013 we'll help you pick the right size based on your measurements.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tAre the prints durable? How should I care for the product after washing?<\/strong><\/strong><\/strong><\/span><\/div>

We take care to make our prints durable, but we recommend washing at lower temperatures (ideally up to 30\u00b0C\/86\u00b0F), inside out, without bleach, and without tumble drying, to keep the print looking good for as long as possible.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tCan bags, mugs, and other items be personalized?<\/strong><\/strong><\/span><\/div>

Yes \u2013 we can customize most of our products to fit your idea (your own artwork, text, colors). Send us your idea and we'll prepare a quote and timeline.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tAre the products from the Bytom collection permanently available?<\/strong><\/strong><\/span><\/div>

Our Bytom-inspired collection is a limited, in-house design project \u2013 some designs may come and go from our offer, so if something catches your eye, we encourage you to get in touch quickly.<\/p><\/div><\/div><\/div>\n\n\n

Returns and complaints<\/h2>\n\n\n
\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tCan I return an ordered product?<\/strong><\/strong><\/strong><\/strong><\/strong><\/span><\/div>

Yes, as a consumer you have the right to withdraw from the purchase within 14 days of receiving the package, in accordance with applicable law \u2013 this applies to standard products not made to individual order. Email us and we'll send you further instruction<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tAre personalized products (with custom text\/artwork) eligible for return?<\/strong><\/strong><\/strong><\/strong><\/span><\/div>

No \u2013 products made to individual order and personalized for a specific customer (custom text, artwork, design) are not eligible for return. This is because they are non-prefabricated goods made to the customer's specifications, to which the statutory right of withdrawal does not apply. Please think through the design and details carefully before placing this type of order.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhat should I do if the product arrives damaged or doesn't match my order?<\/strong><\/strong><\/strong><\/strong><\/span><\/div>

Contact us immediately by email, ideally attaching photos of the product and packaging. We'll review the complaint and offer a replacement, repair, or refund, depending on the situation.<\/p><\/div><\/div><\/div>\n\n\n

Business cooperation<\/h2>\n\n\n
\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tDo you offer printing services for businesses (e.g., events, corporate gifts)?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/span><\/div>

Yes, we handle business orders \u2013 t-shirts, hoodies, bags, and other items with a logo or custom design. Check out our \"For Business\" page or contact us directly to discuss the details.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhat are the minimum order quantities for business orders?<\/strong><\/strong><\/strong><\/strong><\/strong><\/span><\/div>

The minimum quantity depends on the product type and printing method \u2013 send us a description of your project and we'll provide terms and a quote tailored to your needs.<\/p><\/div><\/div><\/div>\n\n\n

Didn't find an answer to your question? Email us at kontakt@gustawstajl.pl<\/a> \u2013 we're happy to help!<\/em>
<\/p>\n\n\n\n

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FAQ \u2013 Najcz\u0119\u015bciej zadawane pytania Zam\u00f3wienia P\u0142atno\u015bci Wysy\u0142ka i czas realizacji Produkty Zwroty i reklamacje Wsp\u00f3\u0142praca z firmami Nie znalaz\u0142e\u015b\/a\u015b odpowiedzi na swoje pytanie? Napisz do nas na kontakt@gustawstajl.pl \u2013 ch\u0119tnie pomo\u017cemy!<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-647","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false},"uagb_author_info":{"display_name":"GustawStajl","author_link":"https:\/\/gustawstajl.pl\/en\/gustawstajl\/admin_anna\/"},"uagb_comment_info":0,"uagb_excerpt":"FAQ \u2013 Najcz\u0119\u015bciej zadawane pytania Zam\u00f3wienia P\u0142atno\u015bci Wysy\u0142ka i czas realizacji Produkty Zwroty i reklamacje Wsp\u00f3\u0142praca z firmami Nie znalaz\u0142e\u015b\/a\u015b odpowiedzi na swoje pytanie? Napisz do nas na kontakt@gustawstajl.pl \u2013 ch\u0119tnie pomo\u017cemy!","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/gustawstajl.pl\/en\/wp-json\/wp\/v2\/pages\/647","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gustawstajl.pl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gustawstajl.pl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gustawstajl.pl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gustawstajl.pl\/en\/wp-json\/wp\/v2\/comments?post=647"}],"version-history":[{"count":10,"href":"https:\/\/gustawstajl.pl\/en\/wp-json\/wp\/v2\/pages\/647\/revisions"}],"predecessor-version":[{"id":1713,"href":"https:\/\/gustawstajl.pl\/en\/wp-json\/wp\/v2\/pages\/647\/revisions\/1713"}],"wp:attachment":[{"href":"https:\/\/gustawstajl.pl\/en\/wp-json\/wp\/v2\/media?parent=647"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}